We build software that solves real problems.
Tunnelo is a product engineering studio. We design, build, and manage the software that runs your business — from agentic support systems to broadcast platforms and full web products.
Things we've shipped.
Automated support desk with agentic troubleshooting, smart escalation, and built-in ticketing across WhatsApp.
Segmented SMS broadcasting — pull customers from groups, compose, schedule, and track delivery logs at scale.
A complete ISP marketing site and self-service portal — packages, sign-up, renewals, and online payments.
A fashion e-commerce storefront with product browsing, a live shop, and a contact channel — built fast, looks sharp.
Have a problem worth solving?
Tell us what's slowing you down. We'll architect, build, and keep it running.
Software, end to end.
We don't just ship and disappear. Tunnelo takes a problem from first sketch to a running, monitored, maintained system — and stays on to keep it solid.
Custom Software
Bespoke web and internal tools built around your exact workflow — not a template forced to fit.
Agentic AI & Automation
AI agents that troubleshoot, triage, and escalate on their own — like the support brain behind Konnect.
Web & Platform
Marketing sites, self-service portals, and payment flows that load fast and convert — like Wireless.
Software Management
Updates, monitoring, backups, and fixes. We own uptime so your team can stay focused on the business.
Integrations & APIs
Connect the tools you already run — gateways, hardware like MikroTik, payment rails, and messaging.
Support & Monitoring
Real-time health checks and human-on-call response, so issues are caught before your users notice.
We map the real problem, the users, and the constraints before a line of code.
Architecture and interface, prototyped fast so you see it before we build it.
Shipped in tight increments — you watch it come together, not a black box.
We keep it live — monitored, patched, and improved as you grow.
Not sure where to start?
Bring us the problem. We'll tell you the shortest path to a working solution.
Things we've shipped.
Four products, in production, serving thousands of real users every day. Built and maintained by Tunnelo.
A growing ISP was drowning in repetitive WhatsApp support — renewals, outages, and account questions answered by hand, one at a time.
An AI agent ("Riley") that handles conversations live — diagnosing issues, walking customers through fixes, and quietly opening and escalating tickets to humans only when needed. Categorised, searchable, with full customer context on the side.
Reaching nearly 5,000 customers with the right message — renewals, outages, promos — meant slow, error-prone manual sends with no record of what landed.
A broadcast platform that pulls customers straight from live groups — Stations & AP, DATA, CNC, SPEED — lets you compose with templates, schedule, and watch every message in the delivery log. Synced from MikroTik.
The ISP needed a face online — somewhere customers could understand packages, sign up, and renew without calling in.
A fast marketing site paired with a self-service portal: package comparison, online sign-up, renewals, refunds, and reviews — with payments wired in end to end.
A fashion brand needed an online presence that matched their identity — somewhere customers could browse products, shop, and reach out without friction.
A fast, sharp fashion storefront with a homepage, live product shop, and contact channel. Clean design that puts the product front and center.
Your product could be next.
Tell us what you're trying to build. We'll show you how we'd ship it.
A small team that ships solid software.
Tunnelo started with a simple belief: most business problems can be solved with the right software — and most software fails because nobody stays to maintain it.
So we do both. We build the product, then we keep it running. From agentic support desks to SMS platforms and full web products, we treat every system like it's ours.
We learn your domain
Before code, we understand the business. The best software disappears into how you already work.
We ship in the open
You see progress every week — working software, not status decks. No surprises at the end.
We stay on
Launch is the start. We monitor, patch, and improve so your software keeps earning its keep.
Let's build something solid.
Tell us about your project and we'll get back within a day.
Products we're building.
Beyond client work, we ship our own products. Here's what's on the way.
Tunnelo SMS & USSD
A fast, reliable SMS and USSD platform for reaching customers at scale — built for businesses that need delivery they can trust.
Want early access?
Tell us what you need and we'll let you know the moment Tunnelo SMS & USSD is ready.
Let's build something solid.
Tell us what you're trying to solve. We'll reply within one business day with next steps.